We all get a strange vibe when we encounter poor design. Whether it’s a user interface, a workflow or something as seemingly simple as a switch. Poor design frustrates us, angers us, limits us. We want to do something and we can’t. And we feel like it’s our fault. How can I be such an idiot and not know how to make this work. No, you can’t! The fault is not yours but a bad design in which the fundamental principles of interaction have not been used.
